2 – Offsite Foundational

These are one-time activities for web properties you don’t own.

Action ItemPriorityDescriptionResources
Define Company Data
Official Company NameIt is extremely important to have your business's name correct and consistent everywhere around the internet. It should be the offical name in government records and stay the same every instance it shows up.
Year Company Established
Company Owner
AddressThis is the address that has to be used consistently everywhere it is displayed.
Address line 2Unit or Suite Number
City, State Zip
Main Company Phone NumberThis phone number needs to be the main company line and needs to represent the company or an individual location everywhere.
Website AddressExact web address, including http:// or https://. This should be the exact same address used across every instance the web addres shows up on the internet. For instance, don't use www unless it has been part of your website address for a long time.
Geo CoordinatesSearch engines like it when the business is in the same location every time it is referred to on the internet. The geocoordinates should be taken after the Google map indicator is properly placed.
Public Email Address - Company InquiriesEmail address for customers to contact the business. Many companies use this sparingly accross the web because it invites spam. On the website, forms can be used instead.
Images to used on directory sitesThis is a collection of 20 images used across the internet uploaded to a folder in the company's Google Drive account.drive.google.com
Hours of OperationOfficial Hours must be consistent across the internet.
All Old Phone NumbersAny phone numbers other than the official main phone number used by the company either currently or in the past.
All Old Company NamesAny company names other than the current official name used either currently or in the past.
All Old Company AddressesAny alternate or old address for the company.
Review Acquisition Strategies
Develop System to Aquire ReviewsReviews become more important to a business's online presence every day.
During Customer InteractionThe most effective way to gain reviews is to make it part of the interaction of every employee and customer. Casually asking pointedly for a review when the customer is happiest drives results. Also, it instills great customer service, worthy of a positive review, into the background of all your employee's customer interactions.
Homemade EmailAn email can be sent to customers if you routinely get thier address or ask for it. It can be a template you send to one or a list of recent customers periodically or a personal email to individual customers with a link to your "leave-a-review" web page.
Text RequestA text message with a link to your "leave-a-review" page can be an easy option. One drawback to this strategy is that reviews from a phone tend to be less thorough than reviews left on a computer since they take longer to type.
Paid AppThere are many great apps to streamline the process of getting reviews.
Postcard/Flyer HandoutPass these out to each customer, giving them a passive request with directions on how to find places you want reviews. You can add a QR code leading phones directly to the reviw section.
Employee Reward SystemMany of my customers have set up a reward system for positive reviews left about the company when thier name is mentioned on a review. Paying for reviews is prohibited, but this idea takes it away from the customer and promotes great customer service.
Review Response SystemEvery review site allows responses from the business owner. The advantages to this: Higher conversions by showing potential customers that you are engaged, the ablity to further sell your company, SEO benefit from adding keywords, looking less defensive when responding to negative reviews (since you respond to all reviews).
Governmental WebsitesMake sure the company's information is the same on all places it shows up on governmental and agency websites. Google looks for consistency. Many of these are particular to one type of business.
Federal Tax ID Compay NameIs the company's name on Tax ID the "Official Company Name"?
Federal Tax ID AddressIs the company's address on Tax ID the "Official Company Address"?
National Provider Number (NPI)Applicable to healthcare providers.NPINO
State Company RegistrationMost states have a website for companies showing registration details, ficticoun names, etc. In Florida, it is Sunbiz.org.Florida Companies
State Contractor LicenseIf the business is governed by a state license, the name, address, and phone number of the company on the license should be the same as the one used to conduct business.
State Bar WebsiteLaw firms should confirm all attorneys show the same firm name, address, and website on thier state bar pages.
State Medical LicenseState Medical License Sites
County LicensesPermits for projects done by contractors such as plumbers and electricians sometimes show up on the internet creating access by Google. These should use the correct NAP for the company.
Basic National Data Warehouses
FactualThe most impontant site to have your data correct. Unfortunately, a business cannont directly control its data on this site. Third parties must be utilized to add or change business information in Factual. $99/year with Moz Local. The state of Factual is in flux since it was purchased by Foresquare.Factual
InfoUSA/Express Updates/Data axleAnother prominent company that gathers and then sells its data to web properties.Data axle Local Listings
NeustarA third popular data site.Neustar/Localeze
ForesquareForesquare gained importance to local SEO recently when it merged with Factual. Now it is one of the main directories/listings services to get right. If no listing exists, it cost $20 to submit a new one.Foresquare for business
Google My Business (GMB)
Claim and Verify with Owners Google Account1Claim the business with a Google account set up by the owner of the business so they can maintain primary control over the Google profile for the life of the business.
Elminate previous brand listingsFand any other listings that repreent the company and get rid of them. Duplicate listings can wreak havoc on the performance of a company's Google listing.Duplicate GMB Listings
Eliminate previous listings based on old phone numbersTry to find instalnces of Google listings other than the main one with all alternatives of old phone numbers. Get rid of them.
Eliminate listings for all previous names of companyFind Google My Business listings based upon previous names of the business. Get rid of them.
Eliminate all previous addresses of companyFind Google My Business listings based upon previous names of the business. Get rid of them.
Name, Address, Phone# (NAP)1All fields must be consistent with the name, address, phone number, & website established in the first section.
WebsiteMake sure the exact url is represented here. If you have a secure certificate, use https. Don't include www ulness your website use www. If you have multiple locations, use a website location page for the website URL on that Google business listing.
UTM Tracking3Add UTM tracking to your website url to track visits to your website from your Google business listing.
Confirm map marker is correct1You can zoom in to drag it to your doorstep.
Hours of Operation2
Use closest category keywords for business type1Find the closest business type that represents the business.
Unique 750 Character description3Describe the business with keywords, bullets, links, location references. This content should be unique (only place it is found, not simply lifted from the website "About" page.
Enter Service Categories and Descriptions4This is in the "Information" section of the Google My Business page. This might or might not show up on the maps listing knowledge panel, but it is a very important opportunity to tell Google what your business is about using all keywords relevant to your business. This should be unique content.
Upload 250x250 Logo1Company logo, size is 250 x 250 pixels.
Upload Profile Image/Cover Photo2The main hero image on the profile. this image is used across many Google applications and has very strict dimension requirements to accomodate many devices. Google currently recommends a size of 720 x 720 pixels. The resource article goes in-depth to explain.Google Cover Photos
Upload Inside Pictures3Upload pictures of the inside of the business to Google My Business profile.
Upload Outside Pictures3Upload pictures of the outside of the business to Google My Business profile.
Upload Products Photos3
Upload Team Pictures3
Upload Photos at Work4
At Least 20 Total Pictures2
Keyword Rich Name on All Pictures4Uploaded image need to be named properly with keywords and relevant
Keyword Rich Title on All Photos4company information. They should be geotagged with company
Geo Tag all Photos5coordinates. It is impossible to tell if this was done except to upload new. Recent tests have shown that this is not as effective as many have claimed.
Keyword Tag All Photos5Some have hypothesized tagging photos with keywords, geo locations, and name address and phone number of the company will increase the ranking power of a listing. This has been debunked by a few studies. We would make sure the file name of your image is named with descriptive keywords.
Description on all Photos5Include a short description and company information (NAP) in the description of every image. The effectiveness of this is highly in question, but it can't hurt.
Produce & Upload VideoUpload company overview video and every video you produce. Even if you upload to Youtube, upload into your Google listing too.
360 View Photos Uploaded3Have a Google Trusted Photographer take 360 degree pictures of your place and upload to Google Street View. These will show up on the search results knowledge panel. The photographer can transfer right to the company so the pictures will be considered "owner generated."
360 Virtual Tours Uploaded3A string of 360 photos can be connected together to form a virtual tour so visitor can walk around inside the business.
Elminate previous brand listings1Fand any other listings that repreent the company and get rid of them. Duplicate listings can wreak havoc on the performance of a company's Google listing.
Eliminate previous listings based on old phone numbers1Try to find instalnces of Google listings other than the main one with all alternatives of old phone numbers. Get rid of them.
Eliminate listings for all previous names of company1Find Google My Business listings based upon previous names of the business. Get rid of them.
Eliminate all previous addresses of company1Find Google My Business listings based upon previous names of the business. Get rid of them.
Add "Menu" if applicable2Add a menu to Google My Business listing if your company is a restaurant.
Install Google Beacon5Google gives a Bluetooth beacon to some businesses. It is always a good idea to participate in anything Google offers. Not sure this even exists anymore but put it up if you get one.
Enter Opened Date4
Enter Service Areas for non store businesService contractors and businesses that do not recieve customers at thier place of business should, based upon Google recommendation, enter a service area instead of an address.
Reply to Any Unanswered Google QuestionsGoogle allows anyone to ask questions of a company directly on its Google business listing. Additionally, anyone can aswer the questions, even if they are not part of the company. It is very important to asnwer the questions correctlly as the business owner. Google indicates the answer if from the owner and frequently shows it as the first answer. This is also a good opportunity to use keywords and do some subtle selling of the business. it also shows visitor and Google that you are engaged, great signals for conversion and SEO.
Publish GMB WebsiteGoogle now offers a free "Webstie" that snythisizes all the information in a company's Google My Business page into a website. You can modify after it is created. It could work great for a company without a website.
COVID-19 Update
Create ShortnameGoogle allows you to enter a shortname for your GMB listing (instead of a bunch of letters and numbers) so your GMB URL is easier to remember and pass along to others.  Try to get as close to your business name as possible.
AttributesIndicate the attributes you can claim for your business. These can be marked either "Yes, No, or "Not Indicated" no asnwer and won't even show up on your listing).
Online Classes
Online Appointments
Online Estimates
Appointment Link
Black Owned
Veterans Owned/ Veterans- Led
Women Led
LGBTQ Friendly
Health & SafetyAppointments required, mask required, staff temperature checks, surface disinfectant, staff masks, temperature checks.
Service OptionsIndicate if you offer online appointments and onsite services.
Enable MessengingYou can now get messages directly from your Google listing. If you enable this feature, make sure you know who is getting them and have a system for answering.
Google My Business Video MakerGoogle released a platform to create a video by entering basic information like taglines and photos.
YouTube Channel
Logo
Cover Image
Tags on all videos
Transcripts on all videos
Email Address
Location
Social Media Links
Bing Listing
ClaimLogo Image
NAPUp to 100 Images
Correct Map Marker PlacementUnique Description
WebsiteEmail
HoursTwitter
Business SegmentFacebook Link
Business CategoriesYelp Link
Primary CategoryTrip Advisor
Do customers visit you?NPI Number
Business or ProfessionalCOVID-19 Related Announcement
Yahoo Listing
Yahoo Business
NAP
Website
Hours
Images
Social Media Sites
Facebook Page Developed
Claim or Create PageFacebook is one of the most prominent properties for a business to take ownership of and develop.
Enter NAPEnter exact Name, Address & Phone number established in section 1.
Website (Exact address)Website should be entered exactly as it is (inlcuding http vs https)
Page VerifiedVerify company's page using facebook's call verification system.
UsernameCreate a username that represents as close as you can get to your business name.
EmailCompany's contact email address.
Additional Location DetailsIdentify if you have customers visit you, travel to your customers, and if you sell goods online.
Service AreasIf you visit customers, indicate the area you serve.
Founding Date
Awards
Upload Logo
Upload Cover PhotoFacebook Image Sizes
About/Description (255 Characters)Write a short description of the company. It should be unique to everything else on the internet.
Impressum (2000 Characters)In certain countries, online business are required to provide a statement of ownership. This is an optional section, but another chance to tell people and search engines about your business.
Correct Business CategorySearch the facebook database of categories for the closest one to your business.
Virtual Tour
Add Products/ServicesFacebook now allows companies to enter all the services they offer. This is, of course, good for visitors to your page form within facebook, but it also serves as great keywords and SEO for search engines sine a company's facebook page is public, indexed by search engines. Since facebook is such a powerful website, company facebook pages generally rank just below thier own website in search results.
Add "Our Story"Our story is another great way to introduce visitors to your business. Again, it is also seen by search engines so could affect how they see your company and what keywords to associate it with.
Hours of OperationSame hours shown everywhere.
Bluetooth BeaconFacebook offers a bluetooth beacon to pages with enough followers and visits. Companies should pursue this if it is an option.
BBB Accreditation PluginThis option is available if business is accredited by BBB.
Wifi Netword InfoYou can give customers your wifi information on your facebook page.
COVID-19 Updates info
Temporary Service ChangesYour Covid related status, marke "operating as usual", "Temporarily Closed", or "Open with Changes."
Privacy PolicyAdd a link to your website privacy policy.
Messaging Preference
QR CodeUpload a QR code to your website.
Price RangeFrom $ to $$$$
Add Action Button
Other AccountsEnter links to many other social properties in including Instagram, Twitter, Snapchat, Linkedin, etc.
Upload Existing Photos
Upload Existing VideosVideos can be uploaded directly to faceboook so facebook hosts them. They will automatically be shared your feed.
Owner's Linkedin Page
Create Linkedin PageOwner needs to claim or develop a company page with thier own Linkedin profile.
Profile Picture
Company LinkCompany page should be a live link from company page
ResumeResume should be filled out.
Follow Button
Industry
Cover Photo
Company Photos
Company Linkedin Page
Start Company page from owners linked in accountShould be started or claimed by owner's Linkedin profile
NAP Correct
Website
Company Link
Upload Logo
Good Cover Photo
Set custom button
Tagline
100 - 2000 word company description
Add Showcase Pages for major products & services
Locations
Busienss Industry
Company Size
Specialty Categories
Year Founded
Foursquare
Claim
NAP
Website
Hours
Map
Description
Logo
Images
Facebook
Twitter
Tips & Reviews
Twitter
Claim
Cover Photo
NAP
Website
Logo
Description
Date Joined
Instagram
Claim Page
Designated as Business Account
NAP
Website
Logo
Map Directories
*
Apple MapsApple Maps Listing
Claim Page
NAP
Set Map Marker
Website
Hours
Business Categories
Yelp URL
facebook URL
Twitter URL
Mapquest
Claim
Company Name
Address
Phone Number
Website
Hours
Payment
Navmiihttps://www.navmii.com/
Waze
Claim and Develop Core Directories
Better Business Bureau
Claim and enter NAPMake sure your BBB listing exists and is correct. You have to email BBB to claim and edit. Even if you have no plans to obtain accreditation, it is still prominent. You can also still get and respond to reviews in a place highly regarded by Google and visitors.
Enter Website
Gain AccredidationThe impact of BBB accreditation varies across business categories. It helps contractor types most. It usally costs about $600/year for a small business, depending on the amount of employees and annual revenue.
Embed linked BBB logo to webisteIf you do get accredited, be sure to add the dynamic seal to your website to get the maximum impact.
BBB Logo on company email signatureAdd the seal to your email signature
Logo on BBB Listing
Images Uploaded to Listing
Categories
Business Overview/ Details
Business Hours
Business Management
Additional Contact Numbers
Facebook Link
Twitter
Linked In
Products & Services Description
Upload Company Video
Yelp
Claim
NAP
Website
Services
Check-in Offer
Virtual Consultation
Description
Logo
Hours
Special Hours
Images
Verify Contractor License#
Eliminate Duplicates
COVID Safety Measures
Superpages
Claim
NAP Correct
Website
Description/Details
Logo Upload
Image Uploads
Products & Services
Specialties
Hours
Certification & Affliiations
Categories
Socail Medias
Payment Options
Accepts Insurance
Years in Business
Zoom Info
Name
Logo
Address
Phone
Website
Employees
Revenue
Description
Contact Profiles
Category
Business Name
Address
Phone Number
Angi  (formerly Angie's List)
Claim
NAP
Website
Hours
Logo Upload
Image Uploads
Contractor License
Services
Senior Discount
Payment Options
Free Estimates
Project Showcase
COVID 19 Health & Safety Measures
Manta
Claim
NAP
Logo
Website
Hours of Operation
Description
Products
Social Medias LInked
COVID-19 Updates/ Special Message
Are you still open for business?
Do you have special business hours?
Do you offer local delivery?
Do you offer in-store pickup?
Do you offer curbside pickup?
Do you have online ordering?
Trip Advisor
Claim
About
NAP
Hours
Images
Category
Website
Email
Accept Credit Cards
Questins & Anwers
Covid 19 Safety Measures
Home Advisor
Claim Listing
NAP
Hours
Services
Houzz
Claim
NAP
Logo
Cover Photo
Industry ListingsAll business industries have a set of dedicated directories. Here is a list of the most important to popular types of businesses.
Attorneys
Healthcare/Doctors
Home ContractorsPlumbers, electricians, pest control, mold remediation, painters, HVAC, fencing, garage doors, windows, cabinets,
Restaurants
Professional ServicesThese directories include primarily business-to-business services including advertising, PR firms, employment agencies, auto services, & printing.
*
Home City DirectoriesEvery city has directory listings focused only on that city. These can be for both the greater MLS area or any smaller city within. These important listings send strong signals to Google about your targeted geographies.
Research ListingsA simple Google search for "business listings [your city]" will uncover many opportunities. You can also search your competitors or other business with a strong digital presence to see where they are listed.
WTSPThis is an example of a directory listing dedicated to Tampa. Newspapers and TV/Radio stations often have business directories.
Tampa Chamber of CommerceChamber of Commerce directory listings are fantastic. They are usually followed links and carry a strong link value and geographic signals.  Unfortunately, they usually require membership.
Business Tampa Bay
Florida Business List
Tampa Bay Business Directory
Allison's Alligator
Ybor City OnlineA city within a City, Ybor City has its own business directory listing.
Additional Directories

Develop a Plan

Call Pat at 813-215-6386 to schedule a no-charge consultation.